Definition of Terms

For the purposes of this document and all policies associated with MCX.STORE, the following terms are defined:

  • MCX.STORE: Refers to the official e-commerce platform operated by MediaCast Trading LLC, accessible via the website, which sells electronics, audio, and video equipment.
  • Customer: Any individual or entity purchasing products from MCX.STORE. This includes both registered account holders and guests who make purchases without creating an account.
  • Product(s): Any item listed for sale on MCX.STORE, including but not limited to electronics, audio, video equipment, and accessories.
  • Order: The action of purchasing one or more products from MCX.STORE, which involves selecting products, providing shipping and payment details, and confirming the transaction.
  • Order Confirmation: The email or notification sent to the customer once an order has been successfully placed, detailing the product(s) purchased and estimated delivery time.
  • Shipping: The process of delivering the purchased product(s) to the customer, either by standard or express methods, depending on the selection made during checkout.
  • Return: The process by which a customer sends back a purchased product due to a defect, dissatisfaction, or other valid reasons as outlined in the Returns and Exchange Policy.
  • Exchange: The process by which a returned product is replaced with a similar or identical product, if applicable.
  • Refund: The reimbursement of the purchase price to the customer, subject to the conditions laid out in the Returns and Exchange Policy.
  • Warranty: A limited period of time during which the manufacturer or seller will repair or replace a product that has manufacturing defects, provided the terms of the  Warranty Policy are met.
  • Manufacturer: The original producer of the products sold on MCX.STORE, responsible for creating and assembling the goods.
  • Guest Checkout: The ability to make a purchase without registering or creating an account on MCX.STORE.
  • VAT: Value Added Tax applicable under UAE law, which is included in the price of products sold on MCX.STORE.
  • Force Majeure: Events or circumstances beyond the control of MCX.STORE that prevent it from fulfilling its obligations, including but not limited to natural disasters, labor strikes, government restrictions, or other emergencies.
  • User Account: A registered account created by a customer on MCX.STORE, which stores personal information such as name, address, and payment details to streamline future purchases.
  • Personal Data: Any information provided by the customer that is used to process orders and shipments, including but not limited to name, address, contact information, and payment details.
  • Cookies: Small data files stored on the customer’s browser by MCX.STORE to enhance the user experience and improve website functionality.
  • SSL Encryption: Secure Sockets Layer encryption, a standard security technology used by MCX.STORE to protect personal and payment information during transactions.

Company Information

  • Company Name: MediaCast Trading LLC
  • Address: 3605 The One Tower, Al Barsha Heights, Dubai, UAE
  • Contact Email: info@mediacastsys.com
  • Contact Number: +971 4 346 3342
  • Business Entity Type: Limited Liability Company
  • These Terms of Service are governed by United Arab Emirates law and all operations will adhere to local regulations.

Products and Services

  • MCX.STORE offers a range of Electronics, Audio, and Video equipment sourced from premium global brands.
  • Products are sold strictly for end users, consumers, and prosumers in the Middle East region.
  • Warranties: All products come with a one-year manufacturer’s warranty from the date of purchase unless stated otherwise. Specific warranty information is listed with each product.

Order Process

  • Order Placement: Orders can only be placed through the MCX.STORE website. Customers can either create an account for faster future checkout or complete the transaction as a guest.
  • Order Confirmation: Upon placing an order, customers will receive a confirmation email from store@mediacastsys.com. This email will include the details of the order and estimated shipping times.
  • Order Cancellations: Orders can be canceled if a request is made prior to shipping. Once the product is shipped, cancellations are no longer allowed.

Payments

  • Payment Methods: MCX.STORE accepts Visa and Mastercard credit card payments only. No other payment methods (e.g., bank transfers or PayPal) are currently supported.
  • Security: All credit card payments are processed through a secure payment gateway that utilizes SSL encryption to ensure the protection of your personal and financial data.
  • Verification: Some orders may require additional verification by phone to prevent fraud.
  • Taxes and VAT: Prices displayed on MCX.STORE include applicable VAT as per UAE law.

Liabilities

  • Limitation of Liability: MCX.STORE is not liable for any indirect, incidental, or consequential damages that may arise from the use or inability to use the product.
  • Third-Party Issues: We are not responsible for delays or issues caused by third parties, such as shipping couriers, customs, or payment processors.
  • Liability Cap: Our liability is limited to the value of the purchased product. No further compensation will be entertained in cases of loss, damage, or dissatisfaction unless the product is proven defective.

Amendments to Terms

  • MCX.STORE reserves the right to update these terms and policies as necessary. Any changes will be published on our website. Continued use of the website constitutes acceptance of any changes.

Intellectual Property

  • All content, including images, text, and logos, is the exclusive property of MediaCast Trading LLC. Reproduction or use of this content without express permission is prohibited.

Force Majeure

  • MCX.STORE is not liable for any delays or failure to perform its obligations due to events beyond its control, including natural disasters, government restrictions, labor disputes, or other unforeseeable events.

Limited Offers

  • From time to time, MCX.STORE may offer limited-time promotions or special discounts. These offers are subject to terms specified in the promotion and may not be combined with other offers unless otherwise stated.